FAQ

Shipping

Domestic Shipping

 

We have flat rate of £3.50 shipping costs for all domestic shipping. 

Dispatched within one day.

 

 

International Shipping 

 

We have flat rate of £12.50 shipping costs for all international shipping. 

Dispatched within one day.

 

 

Customs Duties & Other Fees 

 

Customs Duties & Other Fees paid by the buyer.

Returns

How to Return  

You have 14 days after receiving your order to return any items you wish, provided they are in resalable condition. Buyer responsible for return costs. We will refund you in full, 7 days after receiving return. Refund will be paid back to same account used to pay for the items. 

 

 

Damaged or Incorrect Items  

 

We will replace any damaged or incorrect items please email us at contact@ribbonhouse.co.uk